Calls & Chats

Start and Pin Chats

Start 1:1 or group chats to collaborate with a smaller group or to talk privately, and pin chats for quick access.

Start a chat

In Chats, you can have 1:1 or group chats with people.

1. Select New chat.
2. Type the name of the person or people you want to contact.
3. Select the down arrow to add a name to your chat group.

Make video and audio calls from a chat

• Select Video call or Audio call to call someone directly from a chat.

Pin a chat

1. To pin a chat, select More options > Pin. The chat appears in the Pinned list. You can pin up to 15 chats.
2. To unpin a chat, select More options > Unpin.

Make Calls

Start calls

• Select Audio call or Video call to start a call from a chat.
• In the command box, type “/call” and choose the person you’d like to reach.
• Hover over someone’s profile photo anywhere in Teams, and select Audio call from their contact card.

Dial an outside number

Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they’re not using it.

1. Select Calls.
2. Select Dial a number to call any number — even if they’re not using Teams.

View history and listen to voicemails

• Select History to view missed calls.
• Select Voicemail to listen to a voicemail, and then select More actions > Call back to return someone’s call.

Hide & Delete

• While you can’t delete an entire chat, you can hide a chat from your chat list if it’s not relevant to you anymore. Select the chat you want to hide, then More options > Hide.
• If you need to backtrack and delete something you just sent, go to the message and select More options  > Delete.

Add Delegates to Answer Calls

You can add a delegate to answer or make calls on your behalf in Microsoft Teams.

1. Select your profile photo.
2. Select Settings > General, and then select Manage delegates.
3. Select Your delegates and type the person’s name.
4. Choose which permissions to give them, and then select Add.Your delegate gets notified about their new status.
5. Under Calls, select Forward my Calls > My delegates to manage your permissions and make sure your calls go to all your delegates.