Start and Pin Chats
Start 1:1 or group chats to collaborate with a smaller group or to talk privately, and pin chats for quick access.
Start a chat
In Chats, you can have 1:1 or group chats with people.
- Select New chat.
- Type the name of the person or people you want to contact.
- Select the down arrow to add a name to your chat group.
Make video and audio calls from a chat
- Select Video call or Audio call to call someone directly from a chat.
Pin a chat
- To pin a chat, select More options > Pin. The chat appears in the Pinned list. You can pin up to 15 chats.
- To unpin a chat, select More options > Unpin.
Make Calls
Start calls
- Select Audio call or Video call to start a call from a chat.
- In the command box, type “/call” and choose the person you’d like to reach.
- Hover over someone’s profile photo anywhere in Teams, and select Audio call from their contact card.
Dial an outside number
Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they’re not using it.
- Select Calls.
- Select Dial a number to call any number — even if they’re not using Teams.
View history and listen to voicemails
- Select History to view missed calls.
- Select Voicemail to listen to a voicemail, and then select More actions > Call back to return someone’s call.
Hide & Delete
- While you can’t delete an entire chat, you can hide a chat from your chat list if it’s not relevant to you anymore. Select the chat you want to hide, then More options > Hide.
- If you need to backtrack and delete something you just sent, go to the message and select More options > Delete.
Add Delegates to Answer Calls
You can add a delegate to answer or make calls on your behalf in Microsoft Teams.
- Select your profile photo.
- Select Settings > General, and then select Manage delegates.
- Select Your delegates and type the person’s name.
- Choose which permissions to give them, and then select Add.Your delegate gets notified about their new status.
- Under Calls, select Forward my Calls > My delegates to manage your permissions and make sure your calls go to all your delegates.